Whenever i read a lot of articles about the Dabbawalas in various Management articles, I always feel proud of this team and sometimes dream of achieving a similar fete along with my team members in the field of my working domain.
The Dabbawalas of Mumbai ,have made a place for themselves in the top business schools of the world .Harvard Business School recently has prepared a case study for the students, presenting them an organisational strategy which is purely dependent on social and human ingenuity , with an accuracy of 99.9999% to convey over 170,000 meals to their destinations each day at right time and place.Their accomplishment does not depend on any analytic models, technology or efficient business practices which most of the corporates follow. This is something extraordinary which they have achieved over 20 years experience with a team of 5000 employees and have been awarded Six Sigma Certification for an error rate of one per 6 million.Amazing isnt it!!!
Saturday, July 26, 2008
The Dabbawalas - A work of Social and human ingenuity
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Naval Officer,Alumni of National Defence Academy. Technology,Management Entrepreneurship
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